Billing Policies

We continually strive to contain costs, while maintaining our commitment to excellence in medical care, by ensuring that every appropriate effort is made to collect money owed to the facility for services provided.

Patients are responsible for the charges for services received. However, to assist patients in meeting their financial obligations, the facility will bill their health insurance carrier(s) for them, as long as a valid ID card and/or information regarding insurance coverage is presented at the time of registration.

The facility accepts assignments of benefits and maintains an active follow-up program with all insurance carriers. Self Pay Accounts with delinquent balances or without adequate payment arrangements may be forwarded to a collection agency or attorney.

Please contact our Patient Accounts Department for more details.

Covenant Health Hospitals

Fort Loudoun Medical Center
Fort Sanders Regional Medical Center
LeConte Medical Center
Methodist Medical Center
Morristown-Hamblen Healthcare System
Parkwest Medical Center
Roane Medical Center

Knoxville Business Office Services
Building C
1420 Centerpoint Blvd.
Knoxville, TN 37932

Call 865-374-3000 or 800-230-1130

Covenant Health Diagnostics

Knoxville Business Office Services
Building C
1420 Centerpoint Blvd.
Knoxville, TN 37932

Call 865-374-3000 or 800-230-1130

Covenant Health Behavioral Health

Peninsula Behavioral Health, a Division of Parkwest Medical Center

Knoxville Business Office Services
Building C
1420 Centerpoint Blvd.
Knoxville, TN 37932

Call 865-374-5354

Hours of Operation for All:
8:00 AM - 4:30 PM Monday through Friday