Billing Policies

We continually strive to contain costs, while maintaining our commitment to excellence in medical care, by ensuring that every appropriate effort is made to collect money owed to the hospital for services provided.

Patients are responsible for the charges for services received. However, to assist patients in meeting their financial obligations, the hospital will bill their health insurance carrier(s) for them, as long as a valid ID card and/or information regarding insurance coverage is presented at the time of registration.

The hospital accepts assignments of benefits and maintains an active follow-up program with all insurance carriers. Self Pay Accounts with delinquent balances or without adequate payment arrangements may be forwarded to a collection agency or attorney.

Please contact our Patient Accounts Department for more details.


Fort Loudoun Medical Center
Fort Sanders Regional Medical Center
LeConte Medical Center
Methodist Medical Center
Morristown-Hamblen Healthcare System
Parkwest Medical Center
Roane Medical Center


Knoxville Business Office Services
Building C
1420 Centerpoint Blvd.
Knoxville, TN 37932

Call 865-374-3000 or 800-230-1130

Peninsula Behavioral Health, a Division of Parkwest Medical Center

Knoxville Business Office Services
Building C
1420 Centerpoint Blvd.
Knoxville, TN 37932

865-374-5354

Hours of Operation for All:
8:00 a.m. – 4:30 p.m., Monday through Friday